Tech Support Line

Tech Support Line Opens April 13
Posted on 04/09/2020
Beginning Monday, April 13, XCS will offer a technical support phone line for all students that will be in operation from 8:00 a.m.-4:00 p.m. (M-F) for the duration of the closure. 

Tech Support Line: 937-709-3925

If you are experiencing issues with your device not powering on, not being able to log into the device, or charging your device, you must leave a message on the tech support line and a staff member will return the call.

Leave a message with the following information:
1. Parent (full) Name 
2. Student Name 
3. Building your student attends 
4. A reliable return number

A staff member will either troubleshoot the issue over the phone or arrange an appointment to exchange your Chromebook and/or charger with a loaner. Note that safety protocols will be in place for these appointments. 

At this time, we do not have the capacity to issue loaners for accidentally damaged or broken devices.
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